Where do you ship?

We currently offer shipping services exclusively within the United States.

Do you provide international delivery?

Unfortunately, we do not ship outside of the United States at this time.

What is your typical dispatch time?

Our products are usually dispatched within 1-2 days of receiving your order.

How long does it typically take for my purchase to arrive once it’s dispatched?

100% of orders ship within 5-7 business days. Orders placed over the weekend will be shipped on Monday.

How much does delivery cost?
Orders are delivered free of charge when you spend more than $99*. For order prices under $100* we charge $9.99.

Are your items kept in stock?

Yes, all items listed in our store are readily available in our inventory, ensuring swift delivery.

Is an account required to make purchases on your website?

No account creation is necessary; you can conveniently checkout as a guest.

Is it secure to provide my payment information on your website?

Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.

Encountering issues with placing an order?

Feel free to reach out to our customer care team at 619-761-2358 or info@tesx.store for assistance.

Are my personal details safeguarded on your website?

Absolutely, we prioritize the protection of your personal information and uphold strict privacy standards.

Are there any additional costs, such as taxes or shipping fees?

   The final price displayed during checkout includes the product cost and any applicable taxes or shipping fees. There are no hidden costs. You can review the breakdown of charges before completing your purchase.

How can I sign up for newsletters or promotional updates?

 You can subscribe to our newsletter on the homepage or during the checkout process. By subscribing, you’ll receive updates on new arrivals, promotions, and exclusive offers. You can also manage your subscription preferences in your account settings.

Can I exchange or return an item?

We do accept exchanges and they follow the same conditions as returns:

The item must have been sold on our online store.
The item shouldn’t have been used in any way.
The item should be in its original packaging with all the tags etc.
The return or exchange request is made within 30 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.

Can’t find the answer you’re looking for?

Please email us:  info@tesx.store or

Phone: 619-761-2358

We usually respond within one business day.